KM Stationery & Design Ltd is committed to protecting and respecting your privacy.

This Privacy Policyexplains how personal information is collected, used, stored and protected when you visit the website, place an order, make an enquiry or sign up to receive communications.

1. Who We Are

KM Stationery & Design Ltd is the data controller responsible for your personal information.

Business Name: KM Stationery & Design Ltd

Owner: Kirsty Marie Harvey

Contact Email: info@kmstationeryanddesign.com

Business Address: 61 Charlotte Street, St Pauls Square, Birmingham, B3 1PX

If you have any questions about this Privacy Policy or how your personal information is used, please

contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

• Full Name

• Postal Address

• Email Address

• Telephone Number

• Wedding or event details provided by you

• Details about your order or enquiry

• Billing and payment information

• Correspondence between you and KM Stationery & Design Ltd

• Social media usernames or profile links

• Photographs provided by you or taken of your stationery or event

• Testimonials, reviews or feedback you choose to provide

• Website usage information, including cookies and analytics

• Any other information you choose to share with us

3. How We Collect Your Information

We collect your information in the following ways, including when you provide information relating to

your wedding or event:

• When you submit an enquiry through our website

• When you contact us by email, telephone or social media

• When you place an order with us

• When you complete a contact form or request a quotation

• When you sign up to receive marketing communications or newsletters

• When you provide photographs, testimonials or feedback

• When you interact with us on social media

• When you browse or use our website

• Through cookies and website analytics tools

• When you enter a competition, giveaway or promotion

• When you subscribe to receive updates, newsletters or marketing communications

4. How We Use Your Information

We use your information for the following purposes:

• To respond to enquiries and provide quotations

• To process and fulfil your order

• To communicate with you throughout the design and ordering process

• To send proofs, updates and important information relating to your order

• To arrange delivery, installation or collection where required

• To take payment and issue invoices

• To provide customer support and deal with queries or complaints

• To improve our products, services and website

• To send marketing communications, promotions or newsletters where you have given consent

• To administer competitions, giveaways or promotions

• To share photographs, testimonials or examples of our work where you have provided

permission

• To meet our legal, tax and business obligations

5. Our Legal Basis For Using Your Information

Under UK GDPR, we rely on the following lawful bases for collecting and using your personal information:

• Contract – where we need your information to provide the products or services you have

requested, such as processing an order or arranging delivery.

• Consent – where you have given permission for us to send marketing communications,

newsletters or to use your photographs or testimonials. You may withdraw your consent at any

time.

• Legitimate Interests – where we need to use your information to respond to enquiries, improve

our products and services, maintain our records or manage our business effectively.

• Legal Obligation – where we are required to keep certain records for tax, accounting or legal

purposes.

6. Marketing Communications

If you choose to subscribe to our newsletters, enter a competition or giveaway, or otherwise agree to

receive marketing communications, we may send you information about our products, services, offers and

updates.

We will only send marketing communications where you have given consent.

You can unsubscribe or withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly by emailing info@kmstationeryanddesign.com

We will never sell or share your personal information with third parties for their own marketing

purposes.

7. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our

business and provide our services.

This may include:

• Payment providers

• Website hosting providers

• Delivery companies and couriers

• Printing and production suppliers

• Email marketing providers

• Social media or website analytics providers

• Professional advisers, accountants or legal advisors

We only share the information necessary for those purposes and take reasonable steps to ensure that

your information remains secure.

We do not sell, rent or trade your personal information to third parties.

8. How Long We Keep Your Information

We will only keep your personal information for as long as necessary to fulfil the purpose for which it was

collected, including for legal, accounting and reporting requirements.

We typically keep information for the following periods:

• Enquiries and quotations – up to 12 months

• Customer order information and correspondence – up to 6 years

• Invoices and payment records – up to 6 years for tax and accounting purposes

• Marketing information – until you unsubscribe or withdraw your consent

• Photographs, testimonials and reviews – until you ask us to remove them or withdraw your

permission

When your information is no longer required, it will be securely deleted or destroyed.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your experience, understand how

visitors use our website and support our marketing activities.

Cookies are small text files placed on your device when you visit a website.

We may use cookies to:

• Remember your preferences

• Improve website functionality

• Monitor website performance and visitor behaviour

• Support marketing and advertising activity

For more information about the cookies, we use and how you can manage your preferences, please see our Cookie Policy.

10. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you

• Request that we correct any inaccurate or incomplete information

• Request that we delete your personal information where there is no legal reason for us to keep it

• Object to the way we use your personal information

• Request that we restrict how your information is used

• Withdraw your consent at any time where we rely on consent to use your information

• Request a copy of your information in a portable format

• Make a complaint to the Information Commissioner’s Office

If you would like to exercise any of these rights, please contact us using the details set out in this Privacy Policy.

11. Complaints

If you have any concerns about how we use your personal information, please contact us in the first

instance using the contact details provided in this Privacy Policy.

We will do our best to resolve your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Telephone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

The latest version will always be available on our website.

We recommend checking this page regularly to ensure you are happy with any changes.

This policy should be reviewed annually or sooner if there are any changes to the website, services offered or the way customer information is collected and used.

Latest update: April 2026.